Join Farmington Women's Business Center in this training delivered by Change Labs' instructor Heather Fleming.

When customers buy your products and services, ideally they come back to buy again or tell their friends. What can you, as a business owner, be doing to support that behavior? Customer-centricity is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. But, a customer-centric company is more than a company that offers good service. Learn how your practices, behaviors, and assumptions create a customer centric business.